Support principles
We consider each project individually, adjusting the parameters of support to the real needs. We provide support in the field of Operations and DevOps for proactive, daily supervision over the client's systems. Such a flexible approach plus our building blocks approach allows us to provide support services starting for small startups and ending the most demanding customers.
Support options
Below, we present sample support plans as a basis for further discussions.
Basic
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Schedule: on-demand
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Response time: 2 business days
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Resolution time: 1 week
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Time zone: CEST
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Dedicated team: no
Business
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Schedule: 8x5
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Response time: 1 business days
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Resolution time: 4 days
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Time zone: CEST & client
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Dedicated team: yes
Enterprise
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Schedule: 24x7
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Response time: 1 hour
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Resolution time: 2 days
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Time zone: all
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Dedicated team: yes
What else can we help you with?
We want our services to be as comprehensive as possible